One characteristic of successful IT services is that they narrow the gap between IT and the customer’s business. EDB Consulting Group offers technology consulting that targets this ambition. We achieve this by delivering services that support the company in establishing the right IT strategy and ensuring that it is implemented.
Our work in this area is based on the Information Technology Infrastructure Library (ITIL), a structured framework for quality assurance of delivery, operations and support in the IT sector. ITIL provides access to a well-proven standardized approach, while at the same time allowing a choice of the processes that are most relevant to your business. By focusing on continuous improvement, both the quality and maturity of IT processes can be constantly improved. The criteria for measuring progress will typically be the end-user's perception of the quality of the IT service delivered. Our focus areas include:
- Setting up and managing contracts
- Courses
- IT management
- Flexible system administration
- Risk and vulnerability analysis
- IT assessment
- Process implementation
EDB has extensive experience in technology consulting and has consultants with ITIL, COBIT and IT Service Management certification. We work closely with the customer to understand all aspects, challenges and needs of the organization. This makes it possible for us to help to ensure that the IT services support and strengthen the business to make it more robust and faster to adapt to market changes.