The introduction of a CRM system in an organization is more than the acquisition of new software. A CRM project always presents changes in an organization in several areas.
CRM is a complete solution that allows you to form a clear picture of your customers from first contact through the sale until the follow-up after the sale.
EDB Consulting Group has skilled and experienced consultants who can help to ensure the proper balance between technology, gains, people and work processes.
We have developed a systematic method / approach that helps the business to work to achieve the right goals rooted in the customer strategy.
It is important that we focus on how you wish to appear and interact with your customers and suppliers. We can help to determine specific goals and gains for the introduction of CRM as a product and disciplines, as well as the implementation itself.
Disciplines
We believe it is important to have a team that covers well, both the technical and business aspects of such a project. Therefore, we can provide consultants in all fields to be submitted:
- Infrastructure and Microsoft BackOffice products (Microsoft Exchange, Microsoft Office, Microsoft SQL Server, IIS and Windows Server)
- Project Management (Agile experience is preferred)
- Gains Realization
- CRM
- Change management
- Microsoft CRM Application, Customizations and Installation / Configuration
- Microsoft. NET programming (assemblies, JavaScript, ASP.NET)
- Reporting (SSRS)
It is important in a CRM project that the client's expectations is about what gains you can achieve, rather than what features and what kind of software to be delivered. This will ensure that you can switch between different funds and initiatives to achieve customer goals.